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Last updated: April 2025

At Condition One Security Ltd ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.conditiononesecurity.com , use our services, or interact with us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

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1. Information We Collect

We collect various types of information to provide and improve our services. The information we may collect includes:

Personal Information:

• Name

• Email address

• Phone number

• Address

• Payment information (for billing purposes)

Technical Information:

• IP address

• Browser type and version

• Device type and operating system

• Referring URLs

• Pages you visit on our website

• Interaction data (such as click-through rates and time spent on pages)

Service Usage Data:

• Services you’ve requested or subscribed to

• Communication records (including emails, phone calls, etc.)

• Security-related data (e.g., video footage, security system data)

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and manage our security services

• To process transactions and send related information (such as invoices, receipts, etc.)

• To respond to customer inquiries and support requests

• To send you marketing and promotional materials (if you have consented to receive them)

• To improve the functionality and performance of our website and services

• To ensure the security and integrity of our website and services

• To comply with legal obligations and resolve any disputes

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

• With Service Providers: We may share your information with trusted third-party vendors and service providers who assist us in operating our website and providing services (such as payment processors, email delivery services, and IT support).

• Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal process, or to protect the rights, property, and safety of our company, clients, or others.

• With Affiliates or Successors: In the event of a merger, acquisition, or sale of assets, we may transfer your information to the acquiring entity.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access the personal data we hold about you

• The right to request corrections or updates to inaccurate data

• The right to request the deletion of your personal data (subject to certain limitations)

• The right to object to or restrict the processing of your data

• The right to withdraw consent to marketing communications at any time

If you wish to exercise any of these rights, please contact us using the contact details provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device that help us analyze website traffic, remember your preferences, and improve site functionality.

You can control cookie settings through your browser settings. Please note that disabling certain cookies may affect your ability to use certain features of our website.

8. Third-Party Websites

Our website may contain links to third-party websites that are not controlled by us. This Privacy Policy applies only to our website. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and update the "Last updated" date at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Condition One Security Ltd

85 Great Portland Street, First Floor, London, W1W7LT

Email: info@conditiononesecurity.com
Phone: 02033552475